TERMS AND CONDITIONS OF USE OF THE WEBSITE

NOTICE: Please carefully read this document. The Services provided and products sold by Health & Nutrition Lab, S.L. (hereinafter referred to as "PLETO") on the website www.pletoscience.com (hereinafter referred to as the "Website" or "Web") are subject to the conditions (hereinafter "Terms and Conditions") set forth below.

 

1. SCOPE OF APPLICATION OF THE TERMS AND CONDITIONS

     

    • The Terms and Conditions aim to regulate the conditions for the provision of Services and the purchase of Products through PLETO's website.
    • The contracting and purchasing of PLETO's Products and/or Services imply the acceptance of all the provisions included herein as they are drafted at the moment the user and/or client accesses the website.
    • The non-acceptance of these Terms and Conditions implies the impossibility of contracting the Products and/or Services offered by PLETO's website.
    • Occasionally, accessing and using specific content or Services on the Website may require the User's approval of additional specific conditions that complement these Terms and Conditions. These specific conditions, due to their special nature, will prevail over these Terms and Conditions.
    • PLETO may occasionally modify the Terms and Conditions. The Terms and Conditions that are published at the time of browsing the Website will be binding for the Website User. Each implementation of changes in these Terms and Conditions will be considered a new version.

     

    2. INFORMATION ABOUT PLETO

     

     

    3. DEFINITIONS

     

    In these present Terms and Conditions:

     

    • "PLETO" refers to Health & Nutrition Lab, S.L.
    • "Client" refers to the User(s) who accept these Terms and Conditions, access, and use the Website by contracting the available products and services. The Client may optionally register on the Website by creating an account and/or client profile.
    • "Account" has the meaning established in clause 1.
    • "Order" means the Product and/or Service of PLETO ordered through the Website.
    • "Products" refer to the products offered by PLETO on its Platform.
    • "Service(s)" refer to the services offered by PLETO on its Website as described in clause 1.
    • "Website" refers to the PLETO website www.pletoscience.com
    • "Terms and Conditions" refer to these present Terms and Conditions of use of the Website.
    • "User(s)" refer to any natural or legal person accessing and browsing the Website, regardless of whether they register and purchase any of the Services offered on the Web.

     

    In these present Terms and Conditions, unless there is a contrary intention:

     

    • The use of the singular includes the plural and vice versa.
    • The use of any gender includes other genders.
    • Headings are used for reference purposes only.
    • References to any legislation or rule include any successor legislation or rule, and are Spanish legislation rules or unless otherwise stated.
    • Any phrase introduced by the terms "including," "include," "in particular," or any similar expression should be construed illustratively and does not limit the meaning of the words preceding those terms.

     

    4. REGISTRATION AND ACCOUNT

     

    • To access the services and products offered on the Website, the User may register and activate a personal account (hereinafter, the "Account"), providing a series of personal data necessary for registration. Refer to the Privacy Policy for more information on the treatment of your personal data.
    • The Account is personal, and access data is considered confidential information, with the registered User and/or Client being responsible for the activity carried out on the Account. PLETO will not be responsible in any case for any damages or losses that may be caused to the registered User and/or Client as a result of the use of the Account, including the functionalities allowed through it, such as, but not limited to, access to the Website and Services.
    • To maintain control over the Account, the User must take all necessary measures to prevent unauthorized use of the Account, such as maintaining control over the devices used to access the Account and/or not disclosing access credentials to third parties.
    • In the event that the registered User and/or Client detects or suspects unauthorized use of the Account, access credentials, or any other allowed functionality, they undertake to notify PLETO via the email mentioned in point 2 of these Terms and Conditions.
    • PLETO may cancel or terminate the Account or suspend it to protect the registered User and/or Client, PLETO, or any other third party, as a result of identity theft or fraudulent access to the Account

     

    5. PRODUCTS AND/OR SERVICES

     

    • The Website contains functionalities and features consisting of, without limitation to, services related to online sale of Products and, in particular, dietary and vitamin supplements, as well as product recommendation services based on habits and lifestyle or recommendations for healthy habits when applicable (hereinafter, the "Services").
    • Any reference to the Services in these Terms and Conditions includes all the characteristics and functionalities, user interfaces, materials, software, computer code, and any other element that is part of the Services and/or the Website.
    • The description of the Products displayed on PLETO's Website is created from PLETO's own images (of which the entity reserves all usage rights) and/or information and images provided by suppliers.
    • PLETO has the corresponding authorizations for the use of trade names or trademarks contained on its Website.
    • The availability of the Products displayed on PLETO's Website is updated based on stock. All orders for Products are subject to their availability. PLETO does not offer intentionally unavailable Products in stock.

     

    In cases where a contract for an unavailable Product has been made, PLETO undertakes to act in good faith and provide the Client, at PLETO's discretion, the possibility to:

     

    1. If the Product's availability is foreseen, proceed with its shipment within a new delivery period.
    2. If the Product is not available, substitute the contracted Product with another Product of similar characteristics that the Client can accept or reject by exercising their right of withdrawal and resolution of the contract.
    3. In case of unavailability of all or part of the order and the rejection of substitute products by the Client, refund the amounts paid by the Client by the same means by which the payment was made.

     

    6. PRICE OF PRODUCTS AND/OR SERVICES

     

    • Unless subject to particular conditions, the price of the Products is indicated in the description of each one of them, notwithstanding possible errors indicated in clause 5.
    • Unless stated otherwise, the prices of the Products and/or Services offered on PLETO's Website include VAT.
    • Unless PLETO establishes otherwise, the price of the Products does not include shipping costs.
    • The price also does not include the corresponding taxes and duties in accordance with current regulations.
    • PLETO is not responsible for possible errors in the price of the Products published on its Website. If the price of the Product could contain an error, PLETO undertakes to: (i) notify the Client of the actual price of the Product and (ii) inform him of the possibility of withdrawing from his purchase of the same.
    • The prices of the Products on the Website may be freely modified by PLETO. Confirmed Orders (for the coming month) will not be affected by the subsequent modification of their amount. PLETO may feely modify the prices including current and active subscriptions. New prices could be applied to current customers with one-month previous notice.


    7. PRODUCT PURCHASE PROCESS

     

    • The Customer agrees to pay the price of the Product at the time the Order is placed. PLETO accepts the payment methods identified within the Order process. Depending on payment methods, additional information may be required, including specific forms of identification.
    • To proceed with the payment, the Customer must enter their payment details in the form provided for this purpose. PLETO undertakes not to store, under any circumstances, sensitive information such as payment card numbers or authentication codes. Third party Shopify partner company will manage subscription payments. 
    • All payment card holders will be subject to checks for validation and authorization by the card issuer. Other payment methods may also be subject to checks for validation purposes and authorization by the payment system providers. PLETO is not responsible for the card issuer or payment service provider denying the authorization or validation of the payment. PLETO is also not responsible for any delay or non-delivery as a consequence of non-payment.
    • PLETO may, at its discretion, reserve the right to delay sending the Order until it has the necessary collection guarantees.
    • Unless otherwise indicated, PLETO will not proceed to send any Order until it has received the full price.
    • When making the purchase, the purchase ticket will be generated with the breakdown of the concepts included in the total amount.

     

    The client has two options for the acquisition of the products:

      1. Single purchase.
      2. Monthly subscription.

     

    In both cases, the steps to follow to make the purchase are:

      1. Select the purchase option: "One-time" or "By subscription"
      2. Fill in the form with your personal information and shipping address
      3. Fill in the information to make the payment and click on "Confirm purchase"

     

    It is recommended that the client print and/or save a copy in a durable medium of the conditions of sale when placing their order, as well as the receipt sent by PLETO by email.

     

    8. SHIPPING POLICY

     

    • Home delivery is available for shipments the countries that are enabled on the web as recipients of the shipment. Once the Order is confirmed, it will be prepared and delivered to the carrier.
    • Unless PLETO indicates otherwise, the shipment of the Order may be associated with certain expenses that are the responsibility of the Client. PLETO will inform the Customer prior to payment of the Order of the shipping costs or additional costs, applicable in each case.
    • PLETO undertakes to make every effort to deliver the Products purchased without delay. For this, PLETO works with courier companies of recognized prestige, however, PLETO is not responsible for any delays in delivery that may occur or for compliance by the courier companies with the estimated delivery times that they provide to the Client. .
    • It is the Client's responsibility to provide the correct information for the delivery of the Products. In the event that the delivery data is erroneous or incomplete, PLETO reserves the right to pass on the costs associated with the new shipment to the Client.
    • Upon delivery, title to and risk in the Product shall pass to Customer.


    9. RETURN AND WITHDRAWAL POLICY

     

    • The Client will have the right to withdraw his order within a period of fourteen (14) calendar days from receipt of the same without the need to indicate the reason and without incurring any cost, except those provided for in art. 107.2 and 108 of RD1/2007, of November 16, which approves the aforementioned text of the General Law for the Defense of Consumers and Users (LGDCU).
    • During this period, the Client will notify PLETO of his decision to withdraw from the contract by filling out the form at the end of this document or by contacting by email support@pletoscience.com and sending it to PLETO's email address.
    • PLETO will communicate to the Client in durable support an acknowledgment of receipt of said withdrawal.
    • Withdrawal implies that PLETO will proceed to refund the amount already paid by the client within a maximum period of 14 calendar days from the date on which we receive the product in good conditions, following the same procedure chosen by the Client for payment.
    • To proceed with the return of a product it is essential that it is in perfect condition and with its corresponding original packaging, with all its accessories and without having been used or opened. For health and hygiene reasons, returns of products whose boxes, containers or vials are open and/or unsealed will not be accepted.
    • Once we receive your request, we will contact the delivery company to indicate you the details of the return.
    • The client will bear the costs of returning the goods.
    • The Client will have the right to terminate the contract in accordance with the LGDCU and specifically with the provisions of article 119 and following of the LGDCU.
    • As additional guarantee for those users who paid for our subscription, if you do not like our product, in exchange for returning the product you can initiate a refund of your first order (ONLY the first order and delivery of the subscription) within 90 days of your first order with us by emailing support@pletoscience.com without giving any further reason. In this e-mail you shall provide your name, your order number, the date of your order and your address. We will then tell you how and to which address you need to return the product to us in order to receive your refund. Refunds will be made within 6 weeks of receipt of the returned product. Please note that the return shipping costs cannot be reimbursed.


    10. PERSONAL DATA PROTECTION

     

    • In accordance with Regulation (EU) 2016/679, of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data (“RGPD”) and other applicable data protection regulations, PLETO informs the User and/or Client that it is responsible for the processing of their personal data that will be processed for the purposes of: (i) executing and maintaining these Terms and Conditions, managing, developing and manage the contractual relationship and (ii) comply with the legal obligations derived from the contractual relationship established between PLETO and Client and/or User. The legitimacy of the data processing is based on the established contractual relationship, the legitimate interest of PLETO in processing the contact data and compliance with the legal obligations that may eventually apply. The data may be communicated to public administrations and/or competent authorities and bodies. For more information (such as the rights of data subjects, for example), consult the PLETO Privacy Policy.


    11. RESPONSIBILITY

     

    • The Web, the Services and all the information, Products and Services provided or contained therein are available and developed " as is " and in the manner in which they are available at all times " as available ", and PLETO expressly waives all express or implied warranties of any kind, including, among others, implied warranties of accuracy, validity, reliability, availability, suitability or completeness of any information, content or data provided through the Website. Consequently, PLETO will not be responsible in any case for any damages, losses and costs, whether directly or indirectly (including, but not limited to, lost profits, consequential damages or punitive damages), as well as any other damage that may be may cause or generate as a consequence of the access and/or use of the Web and the Services by the User.
    • Additionally, PLETO does not make any type of guarantee that the Website or the Services, or the Products or elements included in all of them, meet security, uninterruption, adequacy or error-free requirements or that the information is safe and effective.


    12. SUSPENSION AND TERMINATION

     

    • PLETO reserves the right to modify, cancel, terminate or suspend access to the Account, the Website, the Products and the Services (totally or partially) at any time, in the event that it is suspected that the User is carrying out conduct contrary to the provisions of these Terms and Conditions.
    • In the event that these Terms and Conditions are suspended or terminated, the User's rights to access the Services or to use any of the features of the Website or any other content available on the Website will terminate immediately.
    • From the termination or resolution of these Terms and Conditions or access to the Account for any reason, any clauses of these Terms and Conditions that have the nature of continuing in force, will continue to apply.
    • PLETO reserves the right to terminate or suspend any subscription to its products or services without any penalty.


    13. ADDITIONAL INFORMATION

     

    • If any of the clauses included in these Terms and Conditions is declared, totally or partially, null or ineffective by any competent court, the rest of the clauses will not be affected, continuing in full force and effect.
    • All exonerations, exclusions and, where appropriate, compensation established in these Terms and Conditions will remain in force after the end of the relationship.
    • The absence of individual or partial exercise, or the lack or delay in the exercise of any right, faculty or remedy by PLETO will not constitute a waiver by it nor will it exclude or impair any other exercise of right, faculty or remedy that arises under the these Terms and Conditions.
    • PLETO reserves the right to assign the rights or obligations provided for in these Terms and Conditions without the prior consent of the User.
    • The Client, by virtue of the Terms and Conditions, may not assign, transfer or convey any of their rights, without the prior express consent of PLETO.
    • The Terms and Conditions constitute the entire agreement between Client and PLETO and replaces all previous agreements, including communications, representations or agreements, oral or in writing, without prejudice to the subsequent signing of specific agreements or contracts.


    14. JURISDICTION AND APPLICABLE LAW

     

    • These Terms and Conditions will be governed and interpreted in accordance with Spanish law, waiving any applicable legislation.
    • Any dispute, controversy, conflict or claim that may arise from the interpretation or execution of these Terms and Conditions must be submitted to the Courts of the city of Barcelona.
    • PLETO reserves the right to assign the rights or obligations provided for in these Terms and Conditions without the prior consent of the User.
    • The Client, by virtue of the Terms and Conditions, may not assign, transfer or convey any of their rights, without the express prior consent of PLETO.
    • The Terms and Conditions constitute the entire agreement between Client and PLETO and replaces all previous agreements, including communications, representations or agreements, oral or in writing, without prejudice to the subsequent signing of specific agreements or contracts.

     

    15. FORMS